Frequently Asked Questions
Everything you need to know about your Neptune Blanket experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How do I choose the right weight for my blanket?
We recommend choosing a blanket that is approximately 10% of your total body weight. If you fall between sizes, we suggest opting for the lighter option.
Are Neptune Blankets machine washable?
Yes, most of our blankets feature a removable cover that is machine washable. We recommend washing on a cold, gentle cycle and air drying for longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans such as Afterpay and Klarna.
Do you ship internationally?
Currently, we ship to the United States, Canada, Australia, and the UK. Shipping rates and delivery times vary depending on the destination country.